practice makes a man perfect

Get a coach =Surround yourself with like-minded individuals =Build expert habits =Don’t be distracted by drama =Deliberately practice =Teach others =Find someone to kick your butt if you fall off track For those of us in hospitality… work on programming yourself on the basis of the guest experience. Foundational hospitality should be so ingrained in you that it is impossible for you to walk down the street without looking people in the eye, smiling, and greeting verbally. (When travelling one summer, my travel companion gently reminded me, “you know you don’t work here, right?”). Just as a writer should not be spending time considering questions of punctuation and grammar, hospitality professionals should not have to remind ourselves to carry out the basics. True experts focus on the art of the craft. As Seth Godin has said, “If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low.”